Frequently Asked Questions
Everything you need to know about the MARLI New York experience.
Where are MARLI New York pieces handcrafted?
Each MARLI New York creation is meticulously handcrafted by master artisans using 18K gold and hand-selected, ethically sourced diamonds of the highest brilliance.
What is your shipping policy for domestic and international orders?
We offer complimentary insured shipping on all domestic orders within the United States. International shipping is available to select countries, with duties and taxes calculated at checkout.
How can I ensure I am choosing the correct size?
We provide a comprehensive Size Guide on each product page. If you require further assistance, our concierge team is available for virtual consultations to help you find the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine items within 14 days of delivery. Please note that custom-made or engraved pieces are considered final sale.
Do you offer a warranty on your jewelry?
Yes, all MARLI New York jewelry is covered by a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I request a personalized or bespoke design?
MARLI New York offers personalization services, including engraving on select styles. For bespoke inquiries, please contact our concierge to discuss a unique creation.